Shipping Policy
All orders will be shipped to the shipping address provided by you at the time you submit your order. It is solely your responsibility to carefully review your shipping address before submitting your order. We will not accept any responsibility for deliveries made to incorrect or incomplete shipping addresses provided by you.
If you provided us with an incorrect shipping address, we will require the order to be returned to us before we can issue you a refund. If your order is not returned, you will not be eligible for a refund.
We offer various shipping options to cater to your needs. The available shipping methods may vary depending on your location and the items in your order. During the checkout process, you will be presented with the available shipping options and their associated costs. Please review the options carefully before making your selection.
UNITED KINGDOM DELIVERY OPTIONS:
- Free UK Standard Shipping on all orders
- Tracked 24 (1-2 business days) | £3.99
Duty & Taxes: Not applicable as our products are shipped from the UK
INTERNATIONAL DELIVERY OPTIONS:
EUROPE – ZONE 1 (Austria, Belgium, Czechia, France, Germany, Hungary, Ireland, Luxembourg, Netherlands, Poland, Spain):
- International Tracked (2 - 6 business days) | £13.00
- Free shipping on orders over £105.00
EUROPE – ZONE 2 (Bulgaria, Denmark, Estonia, Finland, Italy, Latvia, Lithuania, Portugal, Romania, Slovakia, Slovenia, Sweden):
- International Tracked (2 - 6 business days) | £18.00
- Free shipping on orders over £105.00
EUROPE – ZONE 3 (Croatia, Cyprus, Greece):
- International Tracked (2 - 6 business days) | £20.00
- Free shipping on orders over £105.00
Duty & Taxes: Orders to EU countries are delivered DDP (Duty Paid), the taxes for your order are included at checkout so you don't have to worry about them.
UNITED STATES, CANADA, AUSTRALIA & NEW ZEALAND:
- International Tracked (3 - 7 business days) | £15.00
- Free shipping on orders over £105.00
Duty & Taxes: Included at checkout
REST OF WORLD – ZONE 1 (Bahrain, Oman, Israel & Saudi Arabia):
- International Economy (3 - 7 business days) | £16.00
- Free shipping on orders over £105.00
Duty & Taxes: Included at checkout
REST OF WORLD – ZONE 2 (Kuwait, Qatar & Jordan):
- International Economy (3 - 7 business days) | £14.00
- Free shipping on orders over £105.00
Duty & Taxes: Included at checkout
REST OF WORLD – ZONE 3 (United Arab Emirates & Singapore):
- International Economy (3 - 7 business days) | £12.00
- Free shipping on orders over £105.00
Duty & Taxes: Included at checkout
Please note at present, we are unable to fulfill orders for shipping to Russia.
The delivery timeframe may vary depending on your location; however, we will aim for all parcels to be delivered to you within 3 -10 days.
CUSTOMS IMPORT DUTIES & TAXES
All duties and taxes are included in the product price, ensuring no additional charges upon delivery.
If you have any questions or concerns regarding this matter, please contact us.
ORDER PROCESSING TIME
Once your order is placed, our dedicated team works diligently to process it promptly. All orders are processed and packed within 24-48 hours of placement excluding weekends and public holidays. During peak seasons, such as holidays and promotional events, processing times may be slightly longer.
DELIVERY TIMEFRAMES
The delivery timeframe for your order depends on the shipping method you selected and your location. While we strive to meet the estimated delivery times, please understand that unforeseen circumstances like weather events or logistical issues may occasionally cause delays. We will not be held liable for any loss or damage incurred by you or any other person as a result of any delay in delivery due to no fault on our part.
SHIPPING DESTINATIONS
We offer shipping to destinations within the UK and worldwide.
SHIPPING COSTS
Shipping costs are determined based on the selected shipping method, the destination of your order, and the total weight of the items in your cart. The shipping cost will be calculated and displayed during the checkout process, allowing you to review the charges before finalising your purchase.
LOST OR DELAYED SHIPMENTS
If you believe your shipment is lost or significantly delayed beyond the estimated delivery time, please contact our customer support team immediately at contact@kashmir-swimwear.com. We will investigate the issue and work to resolve it as quickly as possible.
RETURNS & EXCHANGES
For information regarding returns and exchanges, please refer to our Returns and Exchange Policy.
CONTACT INFORMATION
If you have any questions or concerns about our Shipping Policy or the status of your order, please feel free to contact our customer support team at contact@kashmir-swimwear.com.